17 Years Ago…

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17 years ago, the World Trade Center towers fell taking with it thousands of lives and dispelling the notion that America was safely at a distance from the reach of terrorists.

17 years ago, Americans sat in stunned silence watching those massive towers burn and fall, watching men and women desperately racing away from a wave of dust and debris racing down Lower Manhattan streets, watching brave men and women running toward danger in an attempt to save those that they could, watching with tears and a sense of helpless at the senseless evil unfolding live on our televisions.

17 years ago, people who had not prayed in years, in their helplessness, turned their eyes heavenward to God once again, all the while asking why that very same God might allow such horrific acts to happen.

17 years ago, those things which divided us momentarily disappeared as we were united in our horror at the devastation in New York, Washington, DC, and Pennsylvania, as we were united in our sorrow over the loss of so many men, women, and even children who believed it was just another day, and as we were united in our commitment to find and bring to justice those who committed these unimaginable acts of cruelty.

17 years ago, our world changed. Time has eased the pain, but it has not erased the memories. Life did not go back to normal, we simply learned to redefine normal. We added phrases like “war on terror” to our vocabularies, and from that point, kept adding phrases like “al Qaeda” and “ISIS” and “Boko Haran.” Countless people have died on both sides of this unholy war, and most of those have been noncombatants. Families in America, as in so many other nations, will have empty places at their dinner table because moms and dads went to fight this war and never came home.

17 years ago… it seems like yesterday, and yet it seems like a thousand years have passed.
Today we remember. We stir up the embers of our grief. We say a prayer for those lost and those who still fight and those who suffer because the fighting still goes on. Perhaps we dig out that flag lapel pin or rehang that flag that has been unceremoniously folded in the back of the closet. It is not that we have forgotten – we cannot forget – it is that we have adjusted, adapted, found a way to live in this strange new world. But we do so with a haunting uneasiness.

I know that you expect a pastor to write something uplifting and encouraging on a day like this. I could. We have many blessings and many people to bring about thankfulness. But today the gravity of day 17 years ago hangs heavy on me, like a cold, iron chain on my shoulders. I can close my eyes and see the smoke rising from those towers, from the Pentagon, and from that Pennsylvania field. I feel the echoes from that initial shock and from the lingering sorrow. On this day, I simply say with the Apostle John, “Come quickly, Lord Jesus.”

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The Importance of Our Greeting Ministry (part 4)

This is the final part of this mini-series, and I hope you’ll find it important. It’s not rocket science, but it can be helpful.

If you’re serving in any area of our Greeting Ministry, you are doing a great service to both members and guests. Never underestimate your value to the overall ministry of the church. Whether you’re opening the door for someone, serving guests at the Welcome Center, guiding a parent to the preschool area, or joyfully providing a bulletin to a member; it is all important. Thank you!

My final word of encouragement is this: Keep your eyes open.

Keep your eyes open to the environment around you.
In the rush to get things done, it can be easy to overlook napkins, cups, or other trash that may have been left on or around the campus. This is true both inside and outside the building. Since cleanliness is one of the issues that impact a guest’s impression of the church, it’s important for every member and especially those serving in any area of greeting to be aware of litter or clutter. Beyond this, if there are issues with carpet, tile, paint, etc., bring those issues to the attention of the staff or chairperson of the appropriate team. And many churches have display racks for brochures or other literature. If you notice empty displays, pass that information along to the responsible person.

Keep your eyes open for new faces.
We have mentioned this before, but it’s worth repeating that guests often feel a little awkward or out of place when they come to a new church. If you don’t recognize the face, the person is likely a guest. Give them a bit of extra attention, and help them connect with others.

Keep your eyes open for confused looks.
If you notice someone who seems to be looking around for someone or something, take the initiate to help them or ask someone to do so. They may have been invited by someone and are trying to find them, or they may be wondering where a certain small group meets. Asking “How may I help you?” shows you care.

Keep your eyes open for suspicious or unusual behavior. 
It’s a sad truth, but it is true nonetheless – the church is not immune to violent acts. Our church has taken steps to form a trained security team who maintains an alert presence before, during, and after our services, but they cannot do it alone. If you’re serving in our  greeting ministry (or present while not actively serving), pay attention to anyone acting suspiciously, anyone that seems overly agitated, anyone who appears to be in distress, or anyone acting recklessly. If your church has a security team or security personnel, inform them immediately of any suspicious or unusual behaviors you notice. If your church does not have an active security plan, ask your church leadership to begin planning to establish one.

I hope that some of the comments and observations on a church’s welcoming ministry have been helpful. And, once again, a huge Thank You to all of you who serve in any aspect of the greeting and welcoming ministry of your church.

Bravery, Sacrifice and Honor

Memorial Day is a time to remember. It is a day on the calendar that is set aside to honor those who have given their lives in service to their country. Many of these men and women volunteered to place themselves in harm’s way in order to save lives, protect their fellow Americans and others who were endangered, and to preserve and extend human freedom and dignity. Others who died in service to this nation were drafted, yet their sacrifice was no less honorable that those who went to the recruiting station and signed up. The shedding of blood for one’s country is truly worth remembering.

ImageA number of years ago I traveled with a group of students to Arlington National Cemetery to witness the changing of the guard in front of the Tomb of the Unknown Soldier. At one point prior to the changing ceremony some of those sitting and watching became a little boisterous (I’m glad to say it wasn’t our group). Abruptly one of the Guards of Honor stopped his pacing and turned to speak toward the noisy group. With words that were firm and direct, he reminded the assembled group of the solemnness of that place and the proper respect that is to be shown. It was a startling but effective and necessary act.

As I sit and think of that day and of the untold sacrifices made on behalf of this nation by so many, I fear the attitude of those few disruptive children may be a sad reflection of the attitude of many toward our national celebration of Memorial Day. It is not that we shouldn’t have a cook-out, go to Grandma’s house, or take our first dip in the pool for the season. One of the reasons that our service men and women died for was that we might have the freedom and ability to have enjoyment in life. I hope that you enjoyed your Memorial Day, but I hope you also remembered why it is on the calendar in the first place.

As I close, three words come to my mind as I reflect on Memorial Day: Bravery, Sacrifice and Honor. These are the words that best reflect the vast majority of those who served or have served in the United States Armed Services. I am grateful for those who gave their lives for a cause greater than themselves, and I pray their families might find peace. I am grateful for those who served and came home to their families and friends. Some of them returned and were able to readjust and get on with life. Others have struggled because of the physical or emotional traumas they experienced. I pray that we as a nation will honor their sacrifices and support them and their families as they continue to fight battles on a different front.

(Reprinted from 2014)

The Importance of Our Greeting Ministry (part 3)

smileNever underestimate the value of a smile! One of the most important things that greeters bring to their ministry is a welcoming smile. Sure, there are days when we don’t feel much like smiling because we all have challenges in life – physical, emotional, and sometimes even spiritual. But it is exactly because we have troubles that we should smile!

Our smiles show that joy is not found in the stuff of life but in the Lord of life!

Our smiles show that struggling people are welcome here!

Because we know that many of those who enter our doors are having a tough time, our warm smiles in their direction can be a ray of sunshine on their cloudy day.

Dale Carnegie’s most famous books is How to Win Friends and Influence People. In it, he writes the following:

It costs nothing but creates much.
It enriches those who receive, and the memory of it sometimes lasts forever.
None are so rich they can get along without it, and none so poor but are richer for its benefits.
It creates happiness in the home, fosters good will in a business, and is the countersign of friends.
It is rest to the weary, daylight to the discouraged, sunshine to the sad, and Nature’s best antidote for trouble.
Yet it cannot be bought, begged, borrowed, or stolen, for it is something that is no earthly good to anybody till it is given away!

Whether your greeting at the door, staffing the Welcome Center, ushering, guiding people to the children’s check-in, helping people in the parking lot, working on the security team, or just having a cup of coffee in the Gathering Space – Bring your smile and freely give it away!

The Importance of Our Greeting Ministry (part 2)

Before launching into this week’s post, I wanted to share a touching response to the last week’s post:

We were blessed to be able to get my dad out to church on that Sunday. He commented about how helpful the greeters were. As we pulled up to the building, we were met by that red umbrella and 4 greeters assisted us with his transfer from vehicle to wheelchair, holding his portable oxygen and covered us with umbrellas. Daddy’s comment was that there are lots of caring, loving people at Grace Fellowship. I agree and I’m so very thankful that he attended his last church service at Grace Fellowship! ❤️

I didn’t see this when it happened, but hearing it brought me a lot of joy!

The point of the first post was that good greeters create a welcoming atmosphere. This week, let’s consider another issue in the greeting ministry –

Good Greeters Are Alert to the Needs of All but especially to our Guests

I’m no longer a subscriber to DirecTV, but I was for about a decade. When I watched, I would often see DirecTV commercials offering incredible deals for new subscribers. Looking at my bill, I was paying w-a-y more than the newbies. I even called DirecTV, enduring really bad music while on hold, to ask if I could get the same deal I just saw advertised. The answer was always the same – “That’s only for new subscribers.”

I would remind the person on the other end of the line that I had been a faithful, paying customer for years. A few times, I had even paid extra to get the NFL Sunday Ticket. If anyone deserved a price break it was me. For all the good it did me, I may as well have had the conversation with a cat. The only offer they made was to add additional programming for a discounted price AND for a limited time. Note: I am not a DirecTV customer anymore.

When I refer to being especially attentive to guests on Sunday morning, I don’t want anyone to get the idea that we should ignore our faithful members. In fact, we need to celebrate their faithfulness and consistency! Greeters should warmly welcome everyone who comes to each service and seek to meet their needs. This may mean helping people in and out of cars, offering to carry something if a person is weighed down, or any other reasonable service we can do. A greeting ministry should actively seek to extend service to each member and regular attendee, but I’d like to share some reasons why focusing on guests must be a priority.

  1. Guests don’t know what to expect. They may be new to our church. They could be new to church period. For long-time members, we’re already comfy here. We know the ropes. We have established relationships. Guests are just that – guests. They need extra attention to help them feel more at ease.
  2. Guests don’t know where to go. A family shows up for the first time looking for a small group. They have a teenager and a four-year-old… and they have no idea what is offered or where to go. This is where a good greeter comes in. He or she asks to assist, knows where to find the classes, and is willing to take them there or have someone do so. This is especially important when the family has a baby or preschool children!
  3. Guests may become future members. Every member was a first-time guest before becoming a member. Everyone who drives on to our property should be viewed as a potential member. Beyond this, the guest may or may not be a follower of Jesus. This may be THE day that they respond to the pull of the Holy Spirit and come to faith in Jesus. Warmly welcoming that person or family may go a long way toward breaking down any walls that might hinder their decision.

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We want everyone in our church to be alert to new faces, but we need our greeters, welcome center hosts, and ushers to be acutely aware of those who may be visiting with us. It makes a difference.

 

The Importance of our Greeting Ministry

Pastors aren’t very fond of those gray days when the rain is relentless, but a few weeks back we had one of those days. What made the day a bit more cheerful was one one of our greeters. He was wading out into the parking lot with a huge red beach umbrella! He could have easily fit a family of five under it. We chuckled at the sight while admiring his commitment. Our major concern, however, was that a wind gusts might come along and take him away!

It was indeed a humorous site, but our greeter carried that umbrella back and forth into parking lot with a broad smile on his face. He was delighted to serve – even if it meant getting soggy doing so.

red umbrella

When we started Grace Fellowship in 2004, one of the first ministries we established was a greeting ministry. We wanted to have smiling faces greeting people as they showed up on Sunday mornings, so we asked people to volunteer to be at the doors into the high school in order to welcome members and guests each week. We wanted our guests and members to know they were special as soon as possible.

In 2007, we opened the doors on our first church building. We had learned the value of having greeters, and we found people excited to embrace that ministry in our new location. It may not seem like a super important ministry considering everything that the church does, but it is! I would argue that it is one of the factors in a guest’s opinion of the church and whether or not to return the next week.

Over the next few posts, I want to share some of the reasons why we think a Greeting Ministry is so important. In doing so, I hope our current greeters are both encouraged and challenged. I also hope others might begin to see just how much this ministry is needed and would perhaps consider becoming a part of it. I’ll try to keep these posts brief, so my plan is to stick to one point each post. So here’s today’s point —

Good Greeters Create a Welcoming Atmosphere.

Have you ever entered the doors of a restaurant and found no one there to greet you or guide you to a table? It’s kind of an awkward feeling to look around for a server or manager or maitre d’, but no one seems to notice that a hungry, paying customer just came through the door. Most quality restaurants would be horrified for this to happen.

What a difference it makes when there is someone at the door waiting for you. They open the doors with a smile and tell you “welcome.” Then they point you to someone who seems enthusiastic to get you into booth or at a table, even telling you the name of the person who is going to serve you for the evening. When the friendly server appears, introduces himself or herself, and takes your drink order, you relax and expect to enjoy the meal to come.

I love great service. It’s one of the reasons I like to eat at Chick-fil-A. I could eat at a cheaper fast food place, but the exceedingly friendly staff and the always tasty chicken means I’ll skip the other guys and pull into a Chick-fil-A every time. (By the way, if someone would like to build a Chick-fil-A in Greensboro, Georgia, I’ll be a frequent customer!0

When someone visits a church for the first time, their first impression is a big factor in whether or not they return for a second visit. The Greeting Ministry is the front line. Is there anyone at the door? Are the greeters genuinely enthusiastic to welcome the guests? Do the greeters work to recognize new faces? Do the greeters take the time to direct people to where they need to go?

Too often, those who accept the call to be a part of a greeting ministry get more lax as time goes on. They begin to show up later than the assigned time. They get involved in conversations with friends and fail to notice new faces. The ministry becomes routine – an assignment I have to do – rather than a vital service that makes a real difference.

If you’re part of a greeting ministry at Grace or another church, let me say a huge THANK YOU. What you do matters, and it matters a lot. If you’re not a part of a ministry, consider stepping up to become a greeter. You’ll not only get to know more people, your ministry will be part of the reason some families decide to come back the next week.

Stay tuned for more…

This Is Tough…

This is tough… not tough like digging ditches tough or “I’ve got cancer” tough… I do have some sense of proportion here. Still, this is tough.

In 28 years of ministry I can only remember missing one Sunday for medical reasons. Nancy was pregnant with Jay, and we packed up and headed to the hospital. It was October 31, 1993. They did send us back home that day, but other than that memorable event, I can’t recall another “sick day” on a Sunday. And, yet, here I sit missing my second Sunday in the opening weeks of 2018 because of the flu/bronchitis.

I’m not a control freak, at least not a full-on freak. I have an incredible staff and super volunteers who will take up my slack. I have full confidence in an elder, who is also a retired pastor, who will preach a solid, biblical message. The problem is that I feel disconnected from my church family. My life is so woven together with theirs that not being there feels really odd. And I’m really glad it does.

I kind of feel sorry for people who can miss Sunday after Sunday and never feel the emptiness of not being with their church family. Somehow they have missed the deep connection into the lives of those they perhaps a decade ago committed themselves to. The have missed the acceptance, the accountability, and the belonging.

I belong – not at a building – not at a service – I belong with those people, and being apart from them is tough. I’m sure that’s not only true for pastors but for members as well.

So… I’ll sit this one out, while praying for Jesus to be exalted and people to draw closer to Him. I’ll take my medicine, wrap up in my blanket, and finish off one box of tissues after another, but Lord willing I’ll be back! See you next Sunday.